In the following we are going to explain how the return or exchange of our products works:
1. Within 14 days you have the right to return your order
2. To do so, please notify us within this period by e-mail (firstname.lastname@example.org) about your decision to cancel your order.
This e-mail must contain the following information:
- Date of purchase
- Order number
- Invoice number
- Name of returned article
- Reasons for return
3. Pack the items you want to return securely in appropriate packaging. All hangtags must be attached to the products and all products must be packed in the correct plastic bag, if any. The package must contain either the old invoice or a piece of paper with the same information as the e-mail. Otherwise, we can not assign your return shipment when it arrives at our warehouse.
4. Send your package within 14 days from the date of your cancellation to our return address:
PT. Zealous Clothing Indonesia
c/o Marie-Kristin Krause
Jl. Amintasari No 11
80227 Denpasar - Bali INDONESIA
+62 813 3940 6091
Since we are a young and small company, we can not cover the shipping costs for returns. We can not issue any return labels. If you want to return something, send the package insured with a courier service of your choice, but make sure the parcel is insured and you receive a tracking number.
5. Once we have received your return, we check the items for dirt, damage, etc. If your return has been accepted, we will refund your money. This is done using the same method of payment that you used to pay for your order.
If you have any further questions about returns, please don’t mind to get in touch via email@example.com!