RETURNS

In the following we are going to explain how the return or exchange of our products works:

  1. Within 14 days, you have the right to return your order
  2. To do so, please notify us within this period by e-mail (returns@zealous-clothing.com) about your decision to cancel your order. This e-mail must contain the following information:
    • Date of purchase
    • Order number
    • Invoice number
    • name of returning article
    • Reasons for return
  1. Pack the items you want to return securely in appropriate packaging. All hangtags must be attached to the products and all products must be packed in the correct plastic bag, if any. 
  2. SUPER IMPORTANT:Please add a value of LESS than 6 USD when returning the parcel. Because import tax and duty to Indonesia are extremely high, we cannot release any returned goods from customs with a stated value of more than 6 USD!!!
  3. Send your package within 14 days from the date of your cancellation to our return address:

PT Zealous Clothing Indonesia
Jl. Amintasari No 11
80227 Denpasar
+62 813 3940 6091

Since we are a young and small company, we can not take over the shipping costs for returns. We can not issue any return labels. If you want to return something, send the package insured with a courier service of your choice.

  1. Please send us an email with your tracking number, so that we can assign incoming parcels to your order.
  2. Once we have received your return, we check the items for dirt, damage, etc. If your return has been accepted, we will refund your money. This is done with the same method of payment that you used in the ordering process.
  3. Falling below the „free shipping“ threshold: For returns, we reserve the right to recalculate the standard shipping costs (350.000IDR), should the value of the order minus the return fall below the „free shipping“ threshold (200USD or 2.850.000IDR).

If you still have questions about returns, please don’t hesitate to get in touch via returns@zealous-clothing.com!

Become Part of the Community!